At Racquet Gear (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website racquetgearsales.com or make a purchase from us.

1. Information We Collect

We collect the following types of information to provide and improve our services to our global community of racquet sports enthusiasts:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address
  • Payment Information: Credit/debit card details (processed securely by our payment partners), PayPal information
  • Transaction Information: Purchase history, products ordered, payment amounts
  • Technical Data: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, time spent on site, navigation paths
  • Communication Data: Customer service inquiries, feedback, survey responses

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders for racquet sports equipment
  • Provide customer support and respond to inquiries
  • Improve our website, products, and services
  • Prevent fraud and enhance security
  • Send transactional communications (order confirmations, shipping updates)
  • With consent, send marketing communications about new products or promotions
  • Comply with legal obligations

3. Data Sharing and Disclosure

We may share your information with:

  • Payment Processors: To securely process transactions (Visa, MasterCard, JCB, PayPal)
  • Shipping Providers: To deliver your orders worldwide (excluding some Asian and remote areas)
  • Service Providers: Companies that help with website hosting, analytics, and marketing
  • Legal Authorities: When required by law or to protect our rights

We never sell your personal information to third parties.

4. Data Storage and Security

We implement robust security measures to protect your information:

  • All transactions are encrypted with 256-bit SSL technology
  • We are PCI-DSS compliant for payment processing
  • Payment details are processed directly by our secure partners and not stored on our servers
  • Regular security audits of our systems
  • Data is stored on secure servers with limited access

While we implement these measures, no internet transmission is 100% secure. We cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to or restrict certain processing
  • Withdraw consent (where processing is based on consent)
  • Receive your data in a portable format

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze site usage to improve performance
  • Remember your preferences
  • Provide relevant product recommendations

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding some Asian and remote areas), your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For any privacy-related questions or concerns, please contact us at:

Racquet Gear
57 Eccles New Rd, Salford, GB CH3B 4EE
Email: [email protected]
Hours: Monday to Friday, 9:00 AM to 5:00 PM GMT