FAQ

Racquet Gear serves racquet sports enthusiasts worldwide, from amateur players to professional coaches. Our customers value premium equipment, reliable delivery, and expert service for sports including badminton and other racquet sports.

We combine a comprehensive selection of high-quality racquet sports equipment with fast, reliable global shipping. Our warehouse team carefully checks every item before dispatch, and we partner with world-class logistics providers to ensure your gear arrives in perfect condition.

We specialise in all aspects of racquet sports equipment, including:

• Racquet accessories (grips, grommets, etc.)
• Protective gear (ankle braces, elbow supports, eye protection)
• Court equipment and ball machines
• Training aids and coaching equipment
• Balls and ball collectors
• Sports bags

Our product descriptions include detailed specifications to help you make an informed choice. If you need further assistance, our customer service team can provide recommendations based on your playing level and needs.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.

Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

We occasionally run promotions and offer free shipping on orders over £50. Sign up for our newsletter to stay informed about special offers.

We ship globally to most countries, excluding some remote areas and parts of Asia. During checkout, you can enter your address to confirm we deliver to your location.

Processing Time: 1-2 working days (excluding weekends and public holidays)

Standard Shipping: 10-15 working days after dispatch via DHL or FedEx (£12.95)

Free Shipping: 15-25 working days after dispatch via EMS (for orders over £50)

These are estimated delivery times – actual delivery may vary depending on customs processing in your country.

For international orders, any customs duties, taxes, or import fees are the responsibility of the recipient. These charges vary by country. We recommend checking with your local customs office for information about potential additional costs.

Yes, all orders come with tracking information. You’ll receive a tracking number via email once your order is dispatched, allowing you to monitor your delivery’s progress.

We offer a 15-day return policy from the date of receipt. Items must be unused and in their original packaging. To initiate a return, please contact our customer service team at [email protected].

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. We recommend using a tracked shipping method for returns.

Once we receive your returned item, we’ll process your refund within 5-7 working days. The time it takes for the refund to appear in your account depends on your payment provider.

Our friendly customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM GMT. Emails received outside these hours will be responded to on the next business day.

Our business address is:
Racquet Gear
57 Eccles New Rd
Salford, GB CH3B 4EE
United Kingdom